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Export Week 2014 – Free Business Workshop

posted 14 Oct 2014, 06:22 by RiDO Rotherham   [ updated 14 Oct 2014, 06:23 ]

Date & Time: Thursday 13th November 2014, 9.30-12.30
Venue: Fusion@Magna, Magna Way, Rotherham, S60 1FE 


Effectively researching and selecting the market and delivering great customer service are the keys to winning new business overseas. Attending this interactive workshop delivered by UK Trade and Investment expert Simon Bedford will provide you with an insight into how you can effectively explore new markets and win new customers.

This half day interactive workshop uses individual and group exercises to help you to learn the importance and practical issues of market selection and the delivery of great customer service. The content is aimed at staff involved in business development at all levels, from sales staff to directors.

Topics include:
Useful resources for primary and secondary research
Where, when and how to access new markets
Key global findings on customer service
Being customer focused, service quality and marketing mix
Customer loyalty, the relationship marketing ladder and customer retention strategies
The 8 key customer objectives 
Developing and managing customer relationships

The session is interactive and places are strictly limited to allow for questions to be answered in detail. After event you will have an opportunity for a 1-to-1 for further support through RiDO’s Soft Landing Zone ERDF funded internationalisation project.

Book your place now by contacting;

Julia Millea, julia.millea@rotherham.gov.uk, Tel: 07810 151953, or
Nathan Woodcock, nathan.woodcock@rotherham.gov.uk Tel: 07557 312902

This workshop is during UKTI’s 6th annual Export Week (10 – 14 November 2014). Across the week there will be a varied series of events all over the UK, aimed at businesses to either start their export journey or increase their international business.