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DBC Food Service Opens New Customer Service Centre in Rotherham

posted 4 Oct 2011, 07:18 by RiDO Rotherham   [ updated 4 Oct 2011, 07:25 ]
DBC Foodservice, a UK leading wholesale food service supplier, has opened a new centralised customer service centre at their Rotherham depot. 

The Manvers centre will support DBC's growing number of independent customers and the majority of its national accounts, including Revolution vodka bars, Gourmet Burger Kitchen and the Barracuda Group.

The dedicated team of experienced customer service executives has undergone an extensive training programme to enable them to deal with all issues relating to placed orders, product queries and delivery logistics to ensure that customers’ businesses continue to run efficiently. Each member of staff has also been trained to agree an appropriate course of action and timeline within which to resolve every issue. 

The new move is designed to streamline the customer service process, ensuring that customer enquiries are dealt with promptly and effectively and that learnings are shared across the group more easily. The move also frees up regional teams to concentrate on providing customers with more information on the latest promotions and new products.

Chris Horne, managing director of DBC Foodservice, said: "Customer service is at the heart of DBC. This new customer service centre, based in the centre of the UK, enables us to provide an even more efficient service to all our customers. 

"Every single member of our new customer service team was chosen for their self motivation and excellent customer-focused approach. The team then underwent an extensive training programme to ensure they understand every part of DBC's business and supply process, from food sourcing and preparation to order taking and processing and ultimately delivery to customers' doors. This ensures our new customer service team is able to adopt the knowledgeable and personal approach that DBC is known for."